How to Use Stay Interviews to Reduce Employee Turnover For the employee turnover of the company to be cut down, then the satisfaction of the employees has to be measured by the managers. This process should always be ongoing for it to be successful. So that the managers know what the motivates the employees as well as what they dislike about their jobs then stay interviews are the tools that are normally used. The duration of time that the stay interviews should be conducted poses a challenge. Stay interviews are best conducted at least once in a year so that they are most effective. Since the goals for performance evaluations are different from stay interviews, it is not advisable not to put them together although many managers insist to do them together.
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You are likely not to get the results that you should get when you schedule the stay interviews during stressful periods in the company. Before the actual interview takes place, take your time to explain to the employee what the stay interview is intended to achieve.
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The employees should understand that you need honesty from them. The honest opinions of the employees are the ones that will improve the workplace effectively. The only way stay interviews would work is if there is trust between the employee and the manager that is interviewing. This is the way to get honest responses during the interview. You can establish the trust by starting with the simple questions. There will be variations in the questions as the employees in the company are not all the same. However, it is advisable that you avoid questions that will need either a yes or no answer. The tasks that the employees enjoy doing and need some explanations are the best questions to ask during the stay interviews. Staying away for blaming other workers should be encouraged during the interview. What the manager could also encourage is the employee to focus on the work environment and employee specific roles. Following up on the stay interview is important. This is because if there is no follow up then the employees will think that you wasted their time and they will not commit to another stay interview. After the stay interview is done over with, then you need to take the answers and organize in a manner similar to survey responses. The answers will be analyzed carefully then you need to brainstorm the positive and negative trends. What you are now intending to do after the stay interviews should be communicated to the employees. It is important that even before you start the whole process of stay interviewing that you will be committed to the process so that things are actually changed. This is will motivate the employees that the management is concerned about their needs.
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